Action Tracking

Organizations spend a great deal of time creating action items and their associated data – emails, meeting minutes, databases, etc. These conventional methods of managing action items are inefficient and allow gaps to form. mediaEdge’s Action Tracking framework eliminates the need for multiple systems to track, monitor, and store correspondence and action items.

• The Challenge:

  Technological correspondence resources, including email and instant messaging, have their own separate interfaces. This arrangement makes it difficult to communicate effectively and track previous action items for collaboration.

• The Solution:

  Action Tracking provides visibility and control over correspondence and other departmental and intra-departmental actions. Using a unified, integrated framework for managing and monitoring business processes, Action Tracking enables users to log incoming correspondence, assign and rout the correspondence to a responder for follow-up action, assign due dates, track the status of the correspondence objects and action items, and report on correspondence received and sent.